Shipping policy
Shipping Policy
Processing Time All orders are processed within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Rates & Delivery Times
- Hungary: Free shipping | Estimated delivery 2–5 business days
- European Union: Flat rate €8–€12 | Estimated delivery 5–10 business days
- United Kingdom: Flat rate €12–€15 | Estimated delivery 7–14 business days
- Rest of World: Flat rate €15–€25 | Estimated delivery 10–21 business days
Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this to monitor your delivery via the carrier's website.
Customs & Import Duties International orders may be subject to customs fees or import duties upon arrival. These charges are the responsibility of the customer and are not included in our shipping rates.
Lost or Delayed Packages If your order hasn't arrived within the estimated timeframe, please contact us at 23clo.contact@gmail.com and we'll investigate with the carrier.